Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. Enter your shipping address and select a payment method. All orders are reviewed before dispatch to confirm research eligibility.

We ship within Australia only via Australia Post. All orders include tracking and are delivered to every state and territory — NSW, VIC, QLD, SA, WA, TAS, NT, and ACT.

Orders placed before 9PM AEST on a business day are dispatched the next business day. Pre-order items dispatch within 7–10 business days. You will receive an Australia Post tracking number by email once dispatched.

Yes — free shipping is available on qualifying orders. Standard and express delivery options are also available at checkout. All orders ship via Australia Post with full tracking.

We accept PayID (fee free), Bank Transfer (fee free), Credit/Debit Card via Stripe, Apple Pay, Google Pay, and PayPal. PayID and Bank Transfer are the most cost-effective options. Card payments — including Apple Pay and Google Pay — incur a 1.7% + $0.30 surcharge. PayPal incurs a 2.9% + $0.30 surcharge. All fees are displayed at checkout before you confirm.

Some banks temporarily hold PayID payments to new payees for up to 24 hours. If your payment has been sent but you haven't received a confirmation, email us at info@auspeptidewarehouse.com.au with a screenshot of your payment and we'll manually confirm your order.

If you need to change items before paying, simply place a new order with the correct products and pay for that one. Email us at info@auspeptidewarehouse.com.au and we will cancel the unpaid order.

Yes. All prices listed on our website are GST-inclusive — the 10% Australian GST is already built into the price shown.

Yes. Every order is dispatched with Australia Post tracking. You will receive your tracking number by email once dispatched. Track your parcel at auspost.com.au.

Orders can be modified or cancelled before dispatch. For pre-orders, a refund is available before dispatch — note that any transaction fees incurred are non-refundable and will be deducted from the refund amount. Contact us as early as possible at info@auspeptidewarehouse.com.au.

All orders are sent in discreet, plain sealed packaging with no external branding. Your privacy is protected and product integrity is maintained throughout transit.

Yes. We accommodate bulk orders for research institutions and laboratories. Pricing is discussed on a per-order basis depending on compound and quantity. Contact us at info@auspeptidewarehouse.com.au.

All peptides are ≥99% pure, independently tested by a third-party laboratory. Every batch is verified before dispatch — if it doesn't pass, we don't sell it.

Yes. Every batch comes with a Certificate of Analysis from an independent laboratory, confirming purity, identity, and batch details. Our full COA Library is publicly searchable — no account or purchase required.

HPLC (High-Performance Liquid Chromatography) is the industry-standard method for measuring peptide purity. A result of ≥99% means the compound you receive matches exactly what is on the label.

Yes. All testing is conducted by independent laboratories — not by us. Independent testing means unbiased results you can trust.

Yes. All batches are sterility tested prior to dispatch. We only ship batches that pass.

All peptides are manufactured under Good Manufacturing Practice (GMP) standards — the same benchmark used in pharmaceutical-grade production.

GMP (Good Manufacturing Practice) means the manufacturing facility meets strict international standards for producing and testing compounds safely and consistently. It is the quality benchmark for pharmaceutical and research manufacturing.

No. Peptide Warehouse Australia (auspeptidewarehouse.com.au) is an independent Australian business and has no affiliation, association, or connection with peptide-warehouse.com or any other overseas company. We are a proudly Australian-owned operation that exclusively serves Australian researchers.

Our products are intended for researchers, scientists, and institutions conducting legitimate in-vitro laboratory research. Purchasers must be 18 years of age or older and must confirm research-only use at checkout.

No. All products are sold strictly for in-vitro research use only. They have not been evaluated or approved for human or veterinary consumption by the TGA or any other regulatory authority.

Yes. Research peptides are legal to purchase in Australia for legitimate in-vitro laboratory and research purposes. Purchasers must be 18 or older and confirm research-only use at checkout. For specific legal questions, consult a qualified legal professional.

Store lyophilised peptides at −20°C, away from light and moisture. They remain stable for up to 2 years under these conditions. Once reconstituted, refrigerate at 2–8°C and use within 4 weeks.

Add bacteriostatic water (BAC water) to the vial using a syringe, letting it run slowly down the side — do not squirt directly onto the powder. Swirl gently until dissolved. Do not shake. Refrigerate once mixed. See our Reconstitution Guide for step-by-step instructions.

This depends on the concentration required for your research. A common starting point is 1–2mL per 10mg vial. Refer to our Peptide Calculator for guidance.

Yes — BAC water and sterile insulin needles are available in our Supplies category, and as part of our Retatrutide Research Bundle.

All peptides are supplied as freeze-dried (lyophilised) powder — the most stable form, with a shelf life of up to 2 years when stored correctly. Mix with BAC water before use.

No minimum order. You can purchase a single product. Free shipping applies on orders over $199 AUD. For bulk or wholesale enquiries, contact us at info@auspeptidewarehouse.com.au.

No. All sales are final once an order is placed. Change-of-mind returns are not accepted — this is standard for research compound supply and applies regardless of whether the product has been opened.

Contact us within 7 days of delivery at info@auspeptidewarehouse.com.au with your order number and clear photographs of the damage. We will arrange a replacement at no cost. We do not issue refunds for damaged items — a replacement of the same product will be dispatched.

Contact us immediately if you receive the wrong product. We will dispatch the correct item via express post at our cost. Replacement only — we do not issue refunds for incorrect items.

Yes. Pre-order items can be cancelled for a refund before dispatch — this is the only circumstance in which a refund is issued. Any transaction fees incurred are non-refundable and will be deducted from the refund amount. Once dispatched, our standard replacement-only policy applies.

Approved replacements are dispatched within 1–2 business days of claim approval. Approved refunds (pre-order cancellations only) are processed within 5–10 business days to the original payment method, minus any transaction fees incurred.